For operators, not marketers.
KPI breakdowns, service-management strategy, culture essays, and podcast episodes from the principals at Chameleon Limited.
14 Fixed Ops KPIs That Cost Dealerships Six Figures per Year
If you're running a dealership parts and service department, small misses in your fixed ops KPIs can quietly add up to six figures of lost gross profit per year. Here's the list, and how to close the gap.
Read the essayMore from the bay.
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01 · ESSAY
Why many automotive Service Managers fail
We work with dealerships across the U.S.: domestic, import, and luxury. In doing so, we see trends. Here are six common reasons why automotive Service Managers fail.
Strategy · 6 min -
02 · ESSAY
Service Management Challenges are ever-increasing
The automotive industry is evolving faster and faster, and Service Managers are facing a growing number of challenges. Here's how to think about them.
Strategy · 5 min -
03 · ESSAY
Mastering the Service Manager Role: The Seven Absolutes for Success
Your first day in the office. Everyone's watching. Seven absolutes every service manager needs to get right from the start.
Leadership · 9 min -
04 · ESSAY
Optimizing Performance: Unveiling the Ultimate Metric
Every leader asks: what single metric matters most? After years in the bay, we have a strong opinion and the data to back it up.
KPIs · 7 min -
05 · ESSAY
Cultivating a Healthy Culture: Cut Out the Cancer
Culture is the multiplier. A toxic tech, advisor, or manager will cost you more than any missed KPI. Here's how to identify it and remove it.
Culture · 6 min -
06 · PODCAST
The Wrench Turner's Podcast — with Jim Bernasek
Jim sits down with fixed-ops leaders for unfiltered conversations about running the bay, from the tools on the truck to the data on the dashboard.
Podcast · 45 min
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